TASTEAK

Last Updated: 08 September, 2026

Welcome to TASTEAK (accessible at www.tasteak.in). These Terms and Conditions (“Terms”) govern your use of our website, services, and the purchase of any products offered through our platform. By accessing or using our website, you agree to be bound by these Terms and our Privacy Policy. If you disagree with any part of these terms, please do not use our website.

1. General Overview & Eligibility

• The Company: Throughout the site, the terms “we”, “us”, and “our” refer to TASTEAK.
• Age Requirement: By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have given consent for any minor dependents to use this site.
• Account Responsibility: If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

2. Products, Orders, and Perishables

• Product Descriptions: We make every effort to display the colors, cuts, weights, and packaging specifications of our steak and culinary products as accurately as possible. However, natural variations in cut, marbling, and weight may occur.
• Perishable Nature of Goods: Our products include fresh, frozen, or dry-aged meats that require immediate proper storage upon delivery. It is your strict responsibility to refrigerate or freeze the items immediately upon receipt.
• Pricing & Availability: All prices are subject to change without notice. We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction.
• Order Acceptance: We reserve the right to refuse or cancel any order for any reason, including errors in pricing or product descriptions, suspected fraud, or stock unavailability.

3. Shipping, Delivery, and Handling

• Perishable Logistics: Orders are shipped in insulated packaging with temperature-control materials (such as gel packs or dry ice) to preserve freshness and ensure food safety during transit.
• Delivery Accuracy: You must provide an accurate, accessible shipping address. We are not liable for delayed deliveries, spoiled items, or re-shipping costs resulting from incorrect delivery information provided by the customer.
• Unattended Packages: Delivery carriers may leave packages at your doorstep. We are not responsible for spoilage or damage occurring after the carrier marks the package as delivered, nor for packages left unattended in extreme weather conditions.

4. Cancellations, Refunds, and Replacements

• Cancellations: Due to the highly perishable nature of our products and rapid fulfillment operations, orders can only be cancelled within 2 hours of placement, provided the order has not already entered the packaging or processing phase. Once an order enters processing, it cannot be modified or cancelled.
• Return Policy: For health and safety reasons, we strictly do not accept returns of food or perishable items.
• Issues Upon Arrival: If your order arrives damaged, thawed beyond safe temperature thresholds, or is missing items:
  • You must contact our support team at tasteak2026@gmail.com within 24 hours of the official delivery timestamp provided by the courier partner.
  • You must include photographic evidence of the shipping box, packaging labels, and the affected products.
• Remedies: Verified claims will be eligible for a replacement, store credit, or a refund at our sole discretion.

5. Allergen and Food Safety Disclaimer

• Allergen Notice: While we enforce strict preparation and facility standards, our products, marinades, or seasonings may be processed in facilities that handle allergens such as soy, wheat, dairy, and nuts. Please review ingredient lists and product labels carefully if you have dietary restrictions.
• Preparation & Consumption: Consuming raw or undercooked meats may increase the risk of foodborne illness. We are not liable for any illness, adverse reaction, or injury resulting from improper thawing, handling, cooking, or storage after the product has been delivered.

6. Payments and Billing

• All payments must be made at the time of checkout via our supported, secure payment gateways (e.g., credit/debit card, UPI, Apple Pay, PayPal).
• You agree to provide current, complete, and accurate purchase and account information for all orders.

7. Intellectual Property

All content on this site—including text, graphics, logos, images, packaging designs, product names, recipes, and digital media—is the property of TASTEAK or its content suppliers and is protected by intellectual property, copyright, and trademark laws. You may not reproduce, distribute, or exploit any portion of the site or its visual branding without our express written permission.

8. Limitation of Liability

To the fullest extent permitted by law, TASTEAK, its directors, officers, employees, operations management, and affiliates will not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the website or any products procured through it. This includes, but is not limited to, loss of revenue, delayed shipments caused by third-party couriers, or improper post-delivery handling by the consumer.

9. Governing Law & Dispute Resolution

These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of India. Despite the physical location of our fulfillment center, exclusive jurisdiction for any legal disputes shall rest in the courts of New Delhi.

10. Grievance Redressal & Contact Information

In accordance with the Consumer Protection (E-Commerce) Rules, any grievances, questions, or support requests should be directed to our dedicated team:

TASTEAK Operations & Legal Team

• Email: tasteak2026@gmail.com
• Phone: +91 8448411302
• Address: Plot No 34A SF4 Nyaykhand 1, Indirapuram, Ghaziabad 201014, UP, India